Subject: English Language Test - Jyoti Kumari
From: Jyoti Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Nov 2022 17:48:08 -0400

Foreign Language
Screening Test

Name

Jyoti
Kumari    /  (110047) 8287359876
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

3rd
November 2022

Subject- Regading online order

Dear madam,

Hello mam, I delivered your order on the same day but because of wrong address
we were unable to delivered on the right place and you haven't
received yet.

The address which you prove is showing wrong can you please provide us the
correct address so that we can deliver it by today evening.

Please provide House no. With the pincode  and also provide you alternative
no. So that we can contact you in case of having any difficulties we can call
you.

Thank you

Jyoti

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

3rd
November 2022

Subject:- To replace and returned TV Cabinet.

Dear Mr. Abdul,

Thank you for the shipment for the TV Cabinet I would like to inform you that
the TV which you buy we provide in a good condition but still if you saw
scratches over it.Don't worry we are here to help you, we will replace it
you can returned that one and choose some other instead of it by tomorrow.

Thank you

Jyoti