Subject: English Language Test - Kewin Wilson
From: Kewin Wilson <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Nov 2022 13:14:39 -0400

Foreign Language
Screening Test

Name

Kewin
Wilson    /  (91) 9654365446    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello

This this Kewin Wilson from "the company".

It seems there was a problem while delivering your package.

According to the carrier the delivery address was wrong and so they were not
able to deliver the package for you.

But rest assured we will definitely take this situation ahead and solve it for
you.

We would just need the correct delivery address so that the package can be
reshipped to you as soom as possible.

Thankyou

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul

This is Kewin Wilson from the Homebox team.

We're really sorry for the experience that you've had for your
order.

But rest assured your complaint won't be taken lightly.

We can definitely replace the Cabinet for you, and I have raised a complaint for
same.

The pick up and the replacement will be done soon.

Thank you for your understanding and patience.