Subject: English Language Test - Riya Singh
From: Riya Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Nov 2022 11:15:04 -0400

| | Foreign Language Screening Test

Name | Riya Singh    /  (91) 9667431302    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
I am sorry for that i heard that you are facing this problem but your order was already shipped by us. Your address is wrong according to the courier company so please provide us your correct address so you would receive your product.

If you want to check your order status so you can check on the company portal as well as app.

Thanks
Riya

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Sorry for the inconvenience I am understanding your problem what are you facing. I forward your concern of technical department they will contact you and they will guide you according to the product. They will replace your product after checking the product.

Thanks
Riya

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