Subject: English Language Test - Krishan Kumar
From: Krishan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Nov 2022 09:50:49 -0400

Foreign Language
Screening Test

Name

Krishan
Kumar    /  (+91) 9773544641    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer

As I have checked with your order and found that your order was already shipped
on the same day from our end. According to courrier company they already tried
to deliver your order but they didn't find your address as the given
address was wrong.

In this case, I request you to confirm your correct address. So that we will
update the address and order will be delivered within 24 hours or once the order
returned, the refund will be issued.

Thnx you for contacting us. Have a nice day.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Dear customer

I am sorry for the inconvenience. Please don't worry I'll help you.

As I have checked with the item. In this case, you can return the item for
refund or replacement. Once the item returned you will get the refund within 5 -
7 business days or replacement will be delivered within 48 - 72 hours.

For more information, You can contact us via email here or call us on xyz.

Thank you for contacting Homebox. Have a nice day.