Subject: English Language Test - Priya Rana
From: Priya Rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Nov 2022 08:29:14 -0400

Foreign Language
Screening Test

Name

Priya
Rana    /  (91) 9319465160    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Subject:Respond for delay in delivery of you hand bag.

Dear ABC,

We received an order from you
14 days back. We are extremely apologize for delay in your hand bag delivery. We
understand your concern and checked that their is mistake in your address as per
the currier . We would request you kindly update your address with the company.
Once the address is rectified we would be delivering your product. Hope you
would stay connected with us for your needs.

With regards,

Baby shop Team

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Subject:Regarding the TV cabinet replacement.

Dear Abdul,

We received your
mail for the TV cabinet which is purchased by you last week. As it was installed
today only has some scratches. We understand your concern and  apologize
for the same. We assure you to kindly give us two days and our team will be
replacing  the TV Cabinet. As we know it caused a problem to you so our
team has decided to give you a Sony TV as a complementary gift. Hope you will be
always trust us for your next purchases.

With regards,

Homebox Team