Subject: English Language Test - Chandar maurya
From: Chandar maurya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Nov 2022 05:22:45 -0400

Foreign Language
Screening Test

Name

Chandar
maurya    /  (+91) 8527674153
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Good
afternoon,

We sincerely apologise for the inconvenience caused to you.

We would like to inform you that as per your order details, we have checked that
once the order is placed, you cannot change the delivery address, but you can
change the shipping address once the order is undelivered to your location. You
will get an option to change your address, and you will be able to enter your
correct and updated address, then our courier partner will redeliver your order
to your updated location.

Hope this helps, do let me know you

Hope this helps, do let me know you have anything else.

Thanks for contacting Babyshop.com

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Good afternoon Abdul,

We sincerely apologise for the inconvenience cause to you.

We really understand, and we would like to request that you share the image of
the TV cabinet. So we can check the image and match it with our policies, and
our senior team will visit your location to check more details according to your
concern. Then we will be able to let you know that this is refundable or
replaceable.

Hope this helps do let me know if you have anything else.

Thanks for contacting Babyshop.com