Subject: English Language Test - Bhanu Pratap Singh
From: Bhanu Pratap Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Nov 2022 05:17:06 -0400

Foreign Language
Screening Test

Name

Bhanu
Pratap Singh    /  (+91) 7289089310
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Good
afternoon mam,

Your order no XXXX has been received on 22 oct 2022 and was shipped to courier
company same day. It has been found that the address mentioned was not correct.
So as per company guidelines the parcel was returned to us.

We request you to please correct and confirm the address. Once it is done, your
order will be delivered to you within 3 days.

Thank You. Have a nice day.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Good afternoon sir,

We are very sorry for the inconvenience. As per the issue raised by you, The
company has a straightforward policy for getting it replaced within 10 days
after the order is delivered to the customer. The courier boy will receive the
order from you tomorrow, then it will be checked by the quality team, if the
fault is found on our side, New order will be placed and delivered to you in 3
working days.

Thank You.

Regards

Homebox Team.