Subject: English Language Test - ROHIT RAWAT
From: ROHIT RAWAT <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Nov 2022 03:46:40 -0400

| | Foreign Language Screening Test

Name | ROHIT RAWAT    /  (+91) 06003870691    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello, Myself Rohit from babyshop.com
I hope you are safe and doing well

I Would like to inform you that your order has been delivered to a wrong address due to the carrier error ,we sincerely apologise for this.But please be assured you will be sent an another order for sure.
Thank you
Have a nice day.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,
I am Rohit from homebox team

I sincerely apologise for the inconveniences caused to you but please be assured we will help you with the replacement .
I hope this helps
Thank you
Have a nice day

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