Subject: English Language Test - Renu Choudhary
From: Renu Choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Nov 2022 03:27:52 -0400

Foreign Language
Screening Test

Name

Renu
Choudhary    /  (+91) 7426855441
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
customer,

Your given address is not right. Please send us your right address.

Thank you.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
customer,

The item which you purchase is not according your desire then you can return and
replace or take your money back. If you do not want this item you can return
this by checking return option, if you want replacement with a new unit you can
check exchange option or if you do not want this item and want your money back
then fill your bank details and you will get your money back  witin the 3-4
days.

Thank you.