Subject: English Language Test - Lovepreet Saini
From: Lovepreet Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Nov 2022 02:06:05 -0400

| | Foreign Language Screening Test

Name | Lovepreet Saini    /  (+91) 9779278722    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Abc,

Greetings! Hope you are doing well.

As per your refence we would like to inform you that as an order which was placed by you from our store on 10 Oct, 2022 that is hand bag but it is not deliver to you yet.

We really apologies for the same concern and we would like to inform you that our delivery partner has tried to contact with you but the address which was given as per the courier was wrong. So our delivery partner has not deliver your order.

We would like to request you please provide the correct information with area pin code so that we can forward the same request to our team.

Our team will try their level best to deliver your order.

If you have any question please feel free to write us back.

Thanks,
Customer Support Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Greetings! Hope you are doing well.

As we can understand your concern that is related to TV Cabinet.

We really sorry you are facing scratching issue on your TV Cabinet after an installation.

We would like to request you can exchange your cabinet as it is under the return window.

Please provide the confirmation so that we can proceed with the same.

Thanks,
Customer Support Team

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