Subject: English Language Test - Preeti Yadav
From: Preeti Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Nov 2022 01:41:49 -0400

| | Foreign Language Screening Test

Name | Preeti Yadav    /  (201301) 9889908952    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | sir/mam we tried to reach at your location to give you yours ordered handbag. Unfortunately our delivery boy is unable to find your location and contact you.kindly set and check your delivery location again and call on number to pick your order

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

dear abdul,
thankyou for contacting us about your  faulty TV. we are very sorry that the item (oder no) that you received on (specific date) was scratches and didn't function as promised. we sincerely regret the inconvenience caused by this
all our products under go several stages of quality checks before we ship them we will surely carry out a fomal inquiry to examine how your product slipped past our quality measures
we have already shipped you a new TV, which should arrive at your registered address in 3-5days. Please return the defective TV set in the enclosed box when you receive the new one.

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