Subject: English Language Test - Shivam Passi
From: Shivam Passi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 1 Nov 2022 14:54:04 -0400

Foreign Language
Screening Test

Name

Shivam
Passi    /  (+91) 8377911918    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

To:  [email-masked]

From: [email-masked]

Subject: order delivered to wrong address

Hi,

Please accept our sincere aplologies that your order no 123456 (baby soap) has
been delivered to the wrong address by the courier authorities. It will be
delivered to you by November 5th 2022.

Thanks.

Jacob.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Jack,

We' ve recieved your email regarding defected tv cabinet. You dont
necessairily need to knw the policy of tje brand, but you can contact to the e
commerce companies that you've shopped from.

Glen.