Subject: English Language Test - Nikhlesh Sharma
From: Nikhlesh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 1 Nov 2022 08:27:07 -0400

| | Foreign Language Screening Test

Name | Nikhlesh Sharma    /  (91) 9625736377    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To whom it may concern! A very good evening to you. I hope you are all fun and frolic, as discussed in our forgoing discussion, thank you for reaching out to us and I strive my best to assist you on this very e-mail. As I am able to see that you have placed and order 2 weeks ago for hand bag. The order has been shipped from our end. Unfortunately, you have not received the order yet due to the incorrect service address, I atone for the procrastination as well as for the inconvenience caused to you.
Could you please confirm you complete address in order to verify whether the mistake was done by our end or not?
Thanking you , have a pleasant day ahead.
Nikhlesh Sharma.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good evening Mr. Abdul,  a very good morning to you, I hope you are doing great today! I sincerely apologise to you for the experience that you have to gone through today in the morning. Rest assured I would look into this matter, there is a contingency that I would send our tech at your service address to take back the very cabinet and to provide you other one. I have made a request soon you will receive a call from our unit and you can co-ordinate with them. Inconvenience regretted!
Thanking you.
Homebox team.

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