Subject: English Language Test - Anurag Srivastava
From: Anurag Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 1 Nov 2022 07:18:43 -0400

| | Foreign Language Screening Test

Name | Anurag Srivastava    /  (201301) 8527864594    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir,

We apologised for the inconvenience . Actually, the address has been taken wrongly as per the courier that's why the right product didn't come at your destination at right time. So kindly Update your correct address so that your product will be right there soon without any issues. We'll never disappoint you. Our services will definitely make you smile and make your comfortable with our services and products.
Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul sir,

We extremely sorry that you've faced issue.
No problem, we'll definitely replace your product. It will be replaced with another new one as soon as possible. Our services and products will never make you disappoint.

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