Subject: Tech Support Candidate - Shekhar Bhardwaj
From: Shekhar Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 1 Nov 2022 03:36:32 -0400

Tech Support
Test

Name

Shekhar
Bhardwaj

E-mail

[email-masked]

Phone Number

(+91) 8758665195

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Raj Nagar Extension,
Ghaziabad

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Concentrix

Technical

02/12/2022

35000

Previous Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Simply clear the cookies and browser cookies if
required and restart the browser.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Below are
the steps:

1. Turn on Bluetooth on the phone and make sure Bluetooth speaker is on.

2. Phone will find the nearby available Bluetooth devices.

3. We need to tap on the Bluetooth speaker name and it will be connected. It may
ask the passcode if there is any as mentioned on the speaker
manual.

What according to you makes you a good candidate
for customer service or technical support job?

I possess
around 8 years experience in Technial and customer service

On a
scale of 1 - 5 please rate your fluency in spoken English

5