Subject: English Language Test - Geetanjali Nag
From: Geetanjali Nag <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 1 Nov 2022 00:36:19 -0400

Foreign Language
Screening Test

Name

Geetanjali
Nag    /  (110003) 9717528451
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
Sir/Ma'am,

Greetings of the day,

Thank you so much for taking to write us. We value your trust and will do our
best.

We apologize for the inconveniece caused to you.

Based on your request, kindly share the updated address do that we will update
your address and do the needful.

For any further queries, you can contact us (contact numbrr)and writ us back
(email Id)

Best Regards,

Geetanjali nag

Customer service executive

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Sir/Ma'am,

Greetings of the day,

This is reference to your email regarding concern over the scratches on the
cabinet.

We apologize for the inconveniece caused to you.

Based on your request, we would like to inform you that we have registered q
ticket with the reference number 000 and arranged an engineer a visit to your
place and provide the best solution.

For any further queries,you can write us back to (email id) and you can contact
us our customer care (number).

Best regards

Geetanjali nag

Customer service executive