Subject: English Language Test - nitin rawat
From: nitin rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 31 Oct 2022 12:03:38 -0400

Foreign Language
Screening Test

Name

nitin
rawat    /  (+91) 9639358980    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

subject- Regarding your order status

Hi aman,

Greetings for the day!

Thanks for reaching out. I am sorry for the inconvenience. I am here to assist
you, I  got your email that you had ordered a hand bag from our store but
it's not delivered yet. I got to know from shipping department that the
ordered was shipped and handed to the courier company on the same day. The
courier tried to deliver order but he is not able to deliver to you as your
address is wrong as per the courier. Your order is now on hold in our store.

Here's a solution for you, check your shipping address and if it's
wrong then pls update it on your account and provide your contact number so that
courier person can contact you when they reached your address and then your
parcel will be delivered in 3-4 working days.

let me know if you  have any other query, I'd be happy to help you.

Thanking & Regards

Nitin Rawat

customer support executive

Babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

I'm very sorry that you had this experience. I'm here to resolve your
issue as soon as possible. As Our company don't have replace policy but we
have a 10 day return policy so its only a week to your purchased. I'd like
you to log in our website and go to order details there's an option for
return order click on it and filled the return form and submit it. Our courier
person will reach you in 1-2 business day to pick-up the cabinet. After that
your money is transferred to your bank account in 6-7 days.

It would be great if you like to order again and here's a discount is going
for the same TV cabinet and the installment would be done free of cost and we
make sure this time you don't have to face any problem with the product.

I again apologize for any inconvenience you may have experienced and hope that
you will continue shopping with us.

Thanks & regards

Homebox Team

Babyshop.com