Subject: English Language Test - Geetanjali Nag
From: Geetanjali Nag <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 31 Oct 2022 09:09:23 -0400

Foreign Language
Screening Test

Name

Geetanjali
Nag    /  (110003) 9717528451
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
Sir/Ma&#039;am,

Greetings of the day,

Thank you to write us.

Bases on your, we would like to inform you that (we answered the customer
concern)

For more details you can contact us____(company detail).

Best regards,

Agent name

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Sir/Ma&#039;am,

Greetings of the day,

Sorry for the inconvenience caused to you.

Bases on your request, we would like to inform you tha we have registered the
complaint, the reference number is ___ and arrange the engineer for diagnosed
the issue and provide the best solution. Kindly show the bill paper to the
engineer. He will visit you within 24 to 48 hours.

Our motive to retain the provide the best service.

For more details you can contact us(company number)

Best Regards,

Geetanjali nag