Subject: English Language Test - Prem Prakash
From: Prem Prakash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 31 Oct 2022 07:32:28 -0400

Foreign Language
Screening Test

Name

Prem
Prakash     /  (91) 9431551933    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Mr.x

Greetings from xyz comp.

We hope you are doing good. We would like to inform you that we tried reaching
you at your address,but we couldn't deliver it ,we think that address might
be wrong. We are sorry for the inconvenience ,but we request you to kindly
update the correct address so that we can deliver the product to you on time.

Regards

Team Support XYZ COMP.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear Mr.X

Greetings from xyz comp.

We hope you are doing good. We received your query regarding the product,we
apologise for the inconvenience,we will help you out in this .

We request you to allow us sometime so that we can check it from our end what
has gone wrong so that we can provide you with best resolution and support.

For any further details reach out to us 24*7 at our support .

Regards

Team Support XYZ COMP.