Subject: English Language Test - Prishita Prakash
From: Prishita Prakash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 31 Oct 2022 06:56:13 -0400

Foreign Language
Screening Test

Name

Prishita
Prakash    /  (+91) 9821208980
/ [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Hi (customer name),

We tried to get in touch with you on  88022222 to discuss the issue about
for your product Hand Bag OD123472554360274000  , but couldn't reach
you.

We need to gather some information to resolve your query.

Please let us know if we can reach you on another number or a convenient time
between 9 am and 9 pm by replying to this email.

We look forward to hearing from you.

Have a great day !

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hi Abdul,

We are sorry for the trouble which you have gone through and we are writing to
you about the refund of your TV Cabinet order with order ID
{OD123786196628649000}.

We understand that this is not what you expected, we don't want our
customers to go through this.

We’d like to confirm that the seller has refunded Rs. 989 to your SBI Bank on
31 Oct 2022 with the reference number: {PZT2201071633XKVKF02}. This amount
should have been credited to your account by now.

You may contact your bank’s customer care using the number mentioned on the
back of your card in case you need further assistance.

As an alternative, you can also visit your bank to submit the 'Chargeback
form' to get an update on your refund.

we would love to hear from you. Please share your valuable feedback about the
support provided by completing the email survey you'll get shortly.

Thank you for being with Flipkart.