Subject: English Language Test - Priyanka Choudhary
From: Priyanka Choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 31 Oct 2022 06:52:23 -0400

Foreign Language
Screening Test

Name

Priyanka
Choudhary     /  (+91) 9027532343
/ [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Hi team,

I placed the order of hand bag and my delivered address is correct . But from
your end , might be take some wrong address. So I am unable to fetch the
address.

So, please looks into this matter as soon as possible.

Hope I get response from your side soon.

Regards

Priyanka.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
e-commerce team,

Few days back I placed the order of TV and your team installed the TV and when
your team left the house then I saw many scratches in the TV . So I want to
exchange my product.

Please look into this matter , and try to solve as soon as possible.

I'm obliged for this .

Thanks

Priyanka