Subject: English Language Test - Sandeep Kumar
From: Sandeep Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 31 Oct 2022 03:41:17 -0400

| | Foreign Language Screening Test

Name | Sandeep Kumar    /  (+91) 8743957490    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir,
This is Sandeep Kumar, I really sorry for inconvenience and appreciate your patience. Please keep trust and I'll try to best on my level, Let me confirm from courier team that what is real problem why didn't reach you order yet. .....
after confirming the status of product,Yes  this order will be delivered ....till date.
Thank you so much.

Regard:- Sandeep Kumar

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir,
Thanks for connecting to us. I recieved your mail related to your issue that you have noticed. But don't worry  I am escalating this issue to concern team and I hope they will contact you soon. According to policy and possibility you will be helped.
Thank you.
Regards:- Sandeep Kumar

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