Subject: English Language Test - Rahul Adhikari
From: Rahul Adhikari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 31 Oct 2022 03:19:16 -0400

| | Foreign Language Screening Test

Name | Rahul Adhikari     /  (011) 88269 40856    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
I would like to thank you for shopping with us and for being our valuable customer.

I would like to inform you that the order you placed with us, we dispatched and shipped to your address.

But due to the registered address was placed incorrect due to which our courier partner was not able to deliver.

I would request you to please register the correct address so that we can do the needful. We would ship the product at the earliest and sorry for the inconvenience caused.

Thanking you
Best regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

I would like to thank you for contacting us with your concern.

We deeply regret the inconvenience caused by our team, we would immediately get back to you and replace the TV cabinet without any extra cost it is on us.

Thank you
Best regards

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