Subject: English Language Test - Rahul Adhikari
From: Rahul Adhikari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 31 Oct 2022 03:04:43 -0400

Foreign Language
Screening Test

Name

Rahul
Adhikari     /  (011) 8826940856
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
customer,

I would like to thank you for connecting with us and placing your order with
us!

I would like to let bring to your notice that the order that you placed was
shipped and courier to the address registered with us. But unfortunately our
courier partner was not able to locate your address.

We regret that your order got delayed due to this. We would request you to
please update your correct address, so that we can ship your product as soon as
possible.

Your Sincerly

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
customer,

Thank you for raising your concern and issue with the TV Cabinet.

We regrets the inconvenience caused on our behalf, our team will immediately
contact you and replace the damage caused on our behalf.

Yours sincerely