Subject: English Language Test - Sayyed fareed Ali
From: Sayyed fareed Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 30 Oct 2022 02:22:07 -0400

| | Foreign Language Screening Test

Name | Sayyed fareed Ali    /  (91) 9643057776    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer!
We are so sorry you did not receive what you ordered. We understand an experience like this can be very upsetting.

I have double-checked your order,but is not delivered to you due to wrong Address.
Kindly,provide us Correct Address so that we could deliver the order.
We would also like to offer you 20% off your next order with us. You can use this discount code xyz at checkout.

I will follow up with you tomorrow to ensure you received the tems. If you have any questions in the meantime, feel free to contact me directly.

Once again, we sincerely apologize for any inconvenience this caused.

Sincerely,

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul

We are so sorry the quality of the cabinet installed by our team, We understand an experience like this can be very frustrating.

We will resend our team with new and fresh cabinet immediately, and the team should arrive tomorrow between 10 to 11 am. We would also like to offer you 20% off your next order with us.

l will follow up with you tomorrow to ensure you received the correct items. If you have any questions in the meantime, feel free to contact me directly.

Once again, we sincerely apologize for any inconvenience this caused.

Sincerely,

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