Subject: English Language Test - Ranjit kumar yadav
From: Ranjit kumar yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 29 Oct 2022 23:45:36 -0400

| | Foreign Language Screening Test

Name | Ranjit kumar yadav    /  (91) 9674574100    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

hi Rahul
we tried reaching you at 91****1443 to speak to you about your order but we were unable to connect .we are sorry to let you know that your order for hand bag
could not be delivered because of wrong address provided so unexpected issue faced by courier team.
so alternatively, you can choose to place fresh order with correct address for this item as seller do not want you to wait longer .
we would like to thank you for your understanding and patience. we look forward
to hearing from you.
thanks
babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

hi Rahul
we are sorry to know about your order for TV Cabinet in which you found scratches on it. we would request you to replace this item as their is 7 days return policy on it.
from order section you can click on replacement so that your item can be replaced as soon as possible.
and team will try their best so that better service will be given to you as usually as you are valuable customer.
we would like to thank you for your understanding and patience. we look forward to hearing from you.
thanks
babyshop

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