Subject: English Language Test - Preeti Kashyap
From: Preeti Kashyap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 29 Oct 2022 14:19:17 -0400

Foreign Language
Screening Test

Name

Preeti
Kashyap     /  (+91) 8756123612
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

From:
babyshop.com

Sub: Reply to non-delivery of the order.

Respected Mam,

This email is in response to the email recieved by you on 29 oct 2022

This email is regarding order number EHIKBAG-2001 which was supposed to have
reached you by now. Unfortunately, the courier company could not carry on with
the required process as the address was wrong. I would be grateful to you if you
could send us the correct address with two telephone numbers as to the person
who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose
number is 9856214569 and providing him with your exact location or going to the
courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For Hello Company,

Customer Service Representative

Preeti

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Abdul,

I sincerely apologise for this order .

This is in regard to your concern about little damaged. I apologize for the
inconvenience caused to you.

We require the images of product you have received damaged .

Please do not worry I have escalated to our team .You will get update within 24
hours.

I appreciate your patience and understanding in this regard.

Homebox team

Your sincerely

Preeti