Subject: English Language Test - Amisha Gulati
From: Amisha Gulati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 29 Oct 2022 12:16:21 +0000

Foreign Language
Screening Test

Name

Amisha
Gulati    /  (91) 7291019613    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi cx name,

My name is Amisha, the customer support representative. Thank you for contacting
us.

We received a request regarding the status of your order. I would like to inform
you that the order was placed on ... Was dispatched. However, the delivery
partner tried to deliver the order at same place which is mentioned in the order
summary. I regret informing you that we ar unable to reach at the location. I
would appreciate it if you would share the correct address on the same email.

I apologize for the inconvinence caused to you. Once, we received the relevant
information. We would not waste much time.

Kindly revert to this email, if you have any query.

Thanks,

Amisha.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi,

My name is Amisha, the customer support representative. Thank you for contacting
us.

We received a request regarding the replacement or returned of your order. I
understand your concern here. Sincere apologize for the inconvinence.

I would request you ro share the 3-4unedited photos of the deffective item. So
that we can check and able to take required actions, as soon as possible.

Thanks,

Amisha