Subject: Arabic Language Test - Mohammad Fuzail
From: Mohammad Fuzail <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 29 Oct 2022 04:27:31 -0400

Foreign Language
Screening Test

Name

Mohammad
Fuzail    /  (91) 9540310186    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

sir/mam

we tried to reach at your location to give you yours ordered #handbag
unfortunately our delivery boy is unable to find your location and contact
u.kindly set and check your delivery location again and call on 9 to pick your
order.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear Sir
or Madam,

I am writing to complaint about a TV purchased by me in the last week.

My name is Mohammad Fuzail. I have been your regular customer. Unfortunately,
this time I regret to say that I am not satisfied with the quality of your
product.

During my visit to your showroom, I bought a Samsung plasma TV of 52 inches. My
family was excited to see the football match on it. Surprisingly, the audio was
not clear. Even after trying to play the audio on auto mode the sound was hardly
audible.

I immediately informed your customer support center about it. To my notice they
have raised a ticket number 213 but no action has been taken so far. I would
request you to kindly look into the matter and take necessary action as soon as
possible. I would prefer if you could replace the TV.

Looking forward to your positive response.

Yours sincerely,

Mohammad Fuzail