Subject: English Language Test - Naveen Kumar
From: Naveen Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 28 Oct 2022 15:15:38 -0400

Foreign Language
Screening Test

Name

Naveen
Kumar    /  (+91) 8076324406    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Sir/Madam

Greetings of the day,

Apologies for the inconvenience occurring to you, And assuring you for the
absolute solution in this concern asap. As per the updates we are getting from
our courier partner your address is not properly updated or wrongly updated. for
the better assistance we will ask you to please forward a copy of your address
proof on the same mail, so we can have a check with our backend team that what
are the corrections needed in your address. So it can be updated in our data
base on necessity basis and your product (Hand Bag) can be delivered to you
without any further delay.

We regret for the delay in the services.

Thanks & regards

XYZ Company

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi Mr.
Abdul

Greetings of the day from Homebox

We regret Mr. Abdul, for the inconvenience occurred to you. As you have
acknowledged us about the cabinet that has been delivered and installed by our
technical team. we would like to inform you that we have taken your concern into
our concern and in next 24-48 hrs. our team will visit at your address for a
check that what is the issue with the product delivered to you. So we can assist
you that whether the product can be repaired or replaced.

Kindly avail us 24-48 hrs. to reach you and assist you on the same.

Thanks & Regards

Homebox Team