Subject: English Language Test - Kumar Ashirvad
From: Kumar Ashirvad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 28 Oct 2022 10:44:34 -0400

| | Foreign Language Screening Test

Name | Kumar Ashirvad    /  (+91) 6307410702    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Madam,

Your order containing hand bag has been shipped 14 days ago to the courier partner. The courier partner tried to deliver your order but the mentioned address by you is incorrect.
Please contact to the local courier partner.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

As per your purchase of TV Cabinet last weak and installation has been done today by our team, But after our team left you noticed the scratches.
Mr Abdul sorry for the inconvenience but as per our terms and conditions their is no return/rufund policy after the installation of the product.

Thank you!

| |