Subject: English Language Test - Aamir Suhail
From: Aamir Suhail <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 28 Oct 2022 09:36:30 -0400

| | Foreign Language Screening Test

Name | Aamir Suhail    /  (91) 6005412852    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]
From: [email-masked]
Subject: Non-delivery of the product

Respected sir,

Thank you for bringing this problem to our attention. We are so sorry for any inconvenience this may have caused.

This email is regarding order number ABC-123 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you, if you could send us the correct address with the telephone number, as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 9906123456 and providing him with your exact location or going to the courier company yourself and collecting it.

We are extremely sorry that you had to go through this experience with us.

Thanking you,
For babyshop,
Customer sales representative
Aamir

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: [email-masked]
From: [email-masked]
Subject: Product replacement

Respected Abdul,

Thank you for contacting us regarding your Tv Cabinet scratches and remaining patient during this process. We take pride in ensuring prompt customer service resolution for our customers.

I am sorry to hear that the TV Cabinet we sent you was scratched. I understand your frustration and have notified the appropriate department of this mistake.

We would like to make this right by sending you another TV cabinet in proper condition and without any scratches. We will also arrange the courier return for the damaged product. Our delivery executive will contact you once the new product will be out for the delivery.

Thank you for contacting us. Your satisfaction is important to our company and we hope that you'll allow us to correct this mistake for you.

If you have questions about the replacement TV cabinet, please send us another message.

Sincerely,
Aamir
Babyshop
Customer care executive

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