Subject: English Language Test - Bhagyashree Roy
From: Bhagyashree Roy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 28 Oct 2022 09:03:16 -0400

Foreign Language
Screening Test

Name

Bhagyashree
Roy    /  (91) 9830710937    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Sir,

We are extremely sorry for the inconvenience caused. We completely understand
your concern that the hand bag that you had ordered has not yet been delivered.

We would like to inform you that as per the update from the courier company’s
end your address was incorrect.

Hence We would request you to check and update the address.

Be rest assured, we are working on this issue and will resolve this issue as
soon as possible .

Thanking You,

Bhagyashree Roy

Customer Support Executive

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear Sir,

We are extremely sorry for the inconvenience caused. We completely understand
your concern.

We would like to apologise and let you know that as it was an open box delivery,
customer was supposed to deny/accept the order at the time of installation.

Since you have accepted the order, currently we do not have any other option
available. But since you are such a valuable customer we will definitely look
into this matter and try to resolve the issue.

Thanking you,

Bhagyashree Roy

Customer Support Executive