Subject: English Language Test - Nitin Kumar
From: Nitin Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 28 Oct 2022 03:08:05 -0400

| | Foreign Language Screening Test

Name | Nitin Kumar    /  (122001) 8527701771    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir/mam
Thank you for your email. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologise for your order . I understand how frustrating this must be.
If you'd like to keep track of your package's status, you can visit this link:
Please contact me directly if your package has not arrived by [date] by responding to this message. Alternatively, you can call me directly at 1-234-567-8910.
Once again, I sincerely apologise for the inconvenience.
Best
Customer Service Representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir/mam
Thank you for your email. We take customer feedback seriously and are glad to hear from you.
First, I would like to apologise from our team member.as soon as our company team member visit your home  to resolve your  problems that occur and help us to improve our services.
Best
Customer Service Representative

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