Subject: English Language Test - Roshan Mandal
From: Roshan Mandal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 Oct 2022 23:52:56 -0400

Foreign Language
Screening Test

Name

Roshan
Mandal    /  (91) 8076250573
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

To:
[email-masked]

From: [email-masked]

Sub: Reply to non-delivery of the order.

Respected Mam,

This email is in response to the email recieved by you on 09.11.22.

This email is regarding order number EH5KBAG-2001. which was supposed to have
reached you by now. Unfortunately, the courier company could not carry on with
the required process as the address was wrong. | would be grateful to you if you
could send us the correct address with two telephone numbers as to the person
who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose
number is 98565XXXXX.  and providing him with your exact location or going
to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For babyshop.com,

Customer Service Representative

Roshan

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

To:
[email-masked]

From: [email-masked]

sub: Reply to scratches on TV cabinet

This email is regarding order number ADBJS36. which was supposed to have reached
you on today. and your mail recieved by you on today so your problem is consider
by e-commerce and your problem is that you purvhard a tv cabinet from last weak
and our team has been already installed in your house after if your tv have any
problem so dont worry your tv have already 1 year warreny by  the company
and you tv will be taken very soon and replace this tv and also installed it
very soon.

extremely sorry that you had to go through this experiences with us.

Thanking you,

For HomeboxTeam,

customer services representative

Roshan