Subject: English Language Test - Prakash Gusain
From: Prakash Gusain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 Oct 2022 14:47:11 -0400

| | Foreign Language Screening Test

Name | Prakash Gusain    /  (91) 8826474891    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

Hope you're  doing good. I'm Prakash from Babyshop support team.

As I have checked the order was shipped on October 14, 2022 and the courier tried to deliver the order but faced same issue in locating the delivery address.I would request you to revert back with the correct delivery address as well as if possible please share the direction to the delivery address from a well known intersection.

I hope this helps. We look forward to see you again.

Thanks,
Prakash

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

Hope you're doing good. I'm Prakash from Homebox support team.

I'm sorry for the bad experience you faced with the tv cabinet purchased from us.

In this case, we will surely help you with this. If you prefer, we'll send a replacement and you can return the damaged item or if you still want to keep the tv cabinet, then we can offer you a discount of 30% on the purchase price.

Please revert back with the option you prefer and we will surely get this sorted ASAP.

I hope this helps. We look forward to see you again

Thanks,
Prakash

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