Subject: English Language Test - Lovepreet L
From: Lovepreet L <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 Oct 2022 14:00:38 -0400

| | Foreign Language Screening Test

Name | Lovepreet L    /  (91) 9779278722    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Ma'am,

Greetings!! Hope you are doing well.

As per your concern related to order no abc, we would like to inform you that our delivery partner has tried to reach at your given delivery address but unfortunately it's wrong.

So due to wrong address we are unable to deliver your order. We really apologies for the same concern.

In addition, we would like to request you if you wish you can place a Fresh order with proper area address and pin code. We will try our level best to deliver your order earliest.

In case of any query feel free to contact us again. We would be happy to assist you.

Thank you for your patience.

Thanks,
Customer Support Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Greetings !! Hope this email finds you well.

We really understand your concern regarding your TV which was delivered to you on 22nd October and installed on 23rd October.

As we can understand some types of scratch are found by you on TV after an installation. We really apologies for your concern.

We would like to inform you that your product is under 7 days replacement policy so if you want you can replace it.

Kindly provide your confirmation so that our team can proceed with the return.

In case of any query feel free to contact us again. We would be happy to assist you.

Regards,
Customer Service Team

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