Subject: English Language Test - Shivani Aherwar
From: Shivani Aherwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 Oct 2022 12:02:27 -0400

Foreign Language
Screening Test

Name

Shivani
Aherwar     /  (+91) 7310656962
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

To:customers email id

From: [email-masked]

Sub: Reply to non-delivery of the order.

Respected Mam,

This email is in response to the email recieved by you on this date

This email is regarding order number __which was supposed to have delivered you
by now. Unfortunately, the courier company could not carry on with the required
process as the address was wrong. I would be grateful to you if you could send
us the correct address with two telephone numbers as to the person who we can
contact while making the delivery.

Another way of completing the order is by contacting the courier company whose
number is  ____and providing him with your exact location or going to the
courier company yourself and collecting it.

We are extremely sorry that you had to go through this experience with us.

Thanking you,

Customer Service Representative

Shivani

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

To:
customer email ID

From:[email-masked]

Sub: Reply to your TV Cabinet damages

Hello sir,

My name is shivani and I am one of the customer service providers in the Homebox
team. We got your email we are so sorry to hear that you received poor service
from one of our team representatives today

First, we have to check our policies and then talk to our supervisor we try to
resolve this issue as soon as possible, please be patient in this process we
will contact you soon we extremely apologise for the inconvenience your
experience with the representative may have caused.

We will take all the necessary steps with the rep team to ensure that this does
not happen again.

Thanking you,

Customer Service Provider

Shivani