Subject: English Language Test - Rupashi Kataria
From: Rupashi Kataria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 Oct 2022 09:45:03 -0400

| | Foreign Language Screening Test

Name | Rupashi Kataria    /  (+91) 9643951738    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mam

I hope you are doing great!

As i have checked that you are contacting us to know the status of your order which you have placed 14 days back but still you haven’t received till yet.

The order was shipped from our side and handed over to courier same day when the order was placed and courier tried to deliver the order to you as well but your address as per courier was wrong .

Request you to please send your correct address to us so we will dispatch your product on priority basis .

Thank you
Customer service team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul

I hope you are doing great !

Surely we will help you out in this and we are apologise from the inconvenience that today’s morning you had received the TV and you had noticed that there are so many scratches on it .

I’ ll raise a request regarding this that you have received the scratched TV, so our team will check and accordingly they will revert it to you .

If you want to return or replaced this order, accordingly our team will update you what best they can do for you .

Just allow us 24 to 48 hours, you will surely get the update.

Thank your
Homebox Team

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