Subject: English Language Test - Ankit Kumar
From: Ankit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 Oct 2022 08:34:11 -0400

Foreign Language
Screening Test

Name

Ankit
Kumar    /  (91) 9905484014    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hay Aman,

I am really sorry , I can not find your deliver address because the address is
incomplete and pin-code is not there. So kindly review your address and give
genuine address then the courier will placed.

If you have any questions, please feel free to reply to this email.

Ankit

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi Amit,

Thank you for pointing us to the problem. I understand this must be frustrating
for you.

Once you've placed your return/replacement request, we investigate and
validate the issue. We may approve or reject your claim on the  basis of
our investigation.

If your return request is approved, we will align a courier partner for return
pick-up of your product. The  return pick-up is usually done within 3
working day.

Cheers

Rajesh