Subject: English Language Test - Nandini Singh
From: Nandini Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 Oct 2022 03:43:40 -0400

| | Foreign Language Screening Test

Name | Nandini Singh    /  (201301) 9118420581    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To:…………
From:……….
Sub: reply to non delivery of the order

Respected mam,
This email is in response to the email received by you——-

This email is regarding order number ******** which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process ad the address was wrong. I would be grateful to you if you could send us the correct address so that we can update the address

Extremely sorry that you had to ho through this experience with us

Thanking you
———-company
service representative
Nandini

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To:…………
From:……….
Sub: refund or replacement for the damaged

Respected sir,
This email is in response to the email received by you——-
My sincere apologies that you received the damaged product but please be assured i will help you in the best possible way, as i can see your product is under 30 days return and replacement policy . It will be replaced  and new product will be delivered as soon as the pick of damaged product is done.

Thank you for choosing us be assured the replacement of the product will be done

Thanking you

———-company
service representative
Nandini

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