Subject: English Language Test - Harsh Bhardwaj
From: Harsh Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 Oct 2022 02:55:56 -0400

Foreign Language
Screening Test

Name

Harsh
Bhardwaj    /  (110044) 7303139790
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hi XYZ,

We have been trying to reach you for the delivery of your order, but your
address is wrong. We are requested you to update address in the mobile app to
avail the best services.

Regards,

Team Handlooms.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
XYZ,

Homebox Team apologizes for the trouble you are facing. We are concerned with
your problem and we will try to resolve it within 5 business days. We had
registered your complaint. Our representative  will be arriving  at
your doorstop. Please  keep originally delivered  order of TV Cabinet
in product box with accessories, tags for pickup by 28-Sep. Check email for
important pickup details. Refund will be initiated post 1 business day of
pickup.

Complaint id -00BAC406G