Subject: English Language Test - Priotam Rai
From: Priotam Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 Oct 2022 02:35:19 -0400

Foreign Language
Screening Test

Name

Priotam
Rai    /  (91) 9971646707    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

I am priyotam from babyshop. Sorry for inconvenience caused to
you. As per our records. We can see that courior boy tried to deliver the
product but unfortunately you gave us wrong shipping address. If you provide us
your correct current address. We assure you to deliver the product as soon as
possible

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
sir, sorry for the inconveniences caused to you. Surely we will replace your
item with new one. Can you please tell me the details of the product and oder ID
. So that I can inform to concerned department. Be assured we will  resolve
your issues.

Thank you

Priyotam

Homebox team