Subject: English Language Test - Nitish Kumar
From: Nitish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 Oct 2022 02:25:54 -0400

| | Foreign Language Screening Test

Name | Nitish Kumar     /  (91) 9548991561    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good morning welcome to LiveSalesman my name is Nitish how may I assiste you.

Please be assured I am here to help you with your concern.

Dear Customer as I can your order has been placed 14 days ago. I really apologize for the inconvenience. Dear customer as I checked due to incorrect address our delivery partner was unable to deliver your product.

I would like to request you please provide us correct address with area pin code.

Is there anything I can help you?

Thank you for connecting LiveSalesman have good day.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul.

Subject: The images of invoice and scratches

Greetings from homebox team.

I really apologize for the inconvenience caused to you. I would like to request kindly share the clear image of the scratches and invoice of the product to proses the return request. I will definitely help you with your concern.

Thanks & Regards
Nitish Kumar
Homeboy team

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