Subject: English Language Test - Jothi gunal M
From: Jothi gunal M <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 Oct 2022 02:03:01 -0400

| | Foreign Language Screening Test

Name | Jothi gunal M    /  (+91) 638375749    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

DEAR CUSTOMER,
Sorry for your inconvenience. As per your order.we have shipped to the courier company.the courier was tried to to reach your address.but the address you gave in your order details was worng.please give some detail landmark near by your home.thank you.for your purchase.have a nice day.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
Thanks for shopping in HOME BOX sry for your inconvenience we will solve your queries within 3 to 4days.as per the company policy we will replace your tv unit by our team.thank you.
If any queries feel free to call or mail to our customer service executive

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