Subject: English Language Test - Jitender Singh
From: Jitender Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 Oct 2022 01:51:14 -0400

| | Foreign Language Screening Test

Name | Jitender Singh    /  (91) 9079006712    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello
Good Morning

I am really very sorry that your order which you have placed on x date was not delivered to you yet.
But as the team had tried to contact you but as per they couldn't reach you as the address as per the courier was wrong,I request you to please share the correct address so that we can mention the same with the courier team so that the order could be delivered to you at your door step without any hassle

With Regards
Jitender

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul
Good Morning

I am really very sorry on the behalf of the installation team for the issue you have faced with the TV cabinet.
I am annotating the issue here with the team so that the same issue could not be repeated again in future and also initiating an replacement for this order .

With Regards
Jitender

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