Subject: English Language Test - Mamta Kumari
From: Mamta Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 Oct 2022 23:24:55 -0400

Foreign Language
Screening Test

Name

Mamta
Kumari    /  (011) 8789428751
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
customer,

Thank you for writing to us!

I am so sorry that you didnt  receive  the delivery yet. I have looked
into the issue and it seems that the address provided by you is not correct. The
order was shipped by us, and handed over to the courier company on 20th
October,2022 but our delivery boy couldn't  reach you due to
discrepancy  in the address provided by you.

Kindly, update your delivery address with our online store for hassel free
delivery.

Thank you

Mamta

Xyz designation

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

I am Mamta kumari , xyz designation from abc site. Thank yu for writing to
us.

We are extremely sorry for the quality of product delivered to you. I have
scheduled  delivery of fresh piece of tv cabinet. The order should reach
you by 4:00 pm tomorrow.

Kindly, cooperate with our team. They will inspect the condition of the product
and based on that deliver you the fresh unit.

Please feel free to write for any further assistance.

Thank u

Mamta kumari

Xyz designation