Subject: English Language Test - deepak kumar singh
From: deepak kumar singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 Oct 2022 12:59:13 -0400

Foreign Language
Screening Test

Name

deepak
kumar singh    /  (0120) 09891469095
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
customer

Thank you so much for reaching out to us and letting us know .I am so sorry to
learn that your order has not arrived. I understand how frustrating this must
be. The order was shipped by us, and handed over to the courier company same day
when it was placed, but we have discovered a discrepancy between the address you
have attached to your account with the one you are providing now. we humbly
request you to update your delivery address with our online store for a hassle
free and on time delivery.

Warm regards.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

Thank you for your email. We take customer satisfaction seriously and are glad
to hear from you. First, I would like to apologize for the inconvenience caused.
I have looked into your issue and understand your concerns regarding the
installment of your newly purchased TV cabinet. Our installment teams are always
trying to deliver the best installments possible but sometimes the products are
damaged during transportation. we will send a team to inspect into the matter
and deliver to you the most satisfactory solution.

Warm regards.