Subject: English Language Test - Touhid Alam
From: Touhid Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 Oct 2022 12:43:22 -0400

| | Foreign Language Screening Test

Name | Touhid Alam    /  (91) 9871490324    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Ma'am

Greetings of the day,

I would like to inform you that we have tried to deliver the product at your address. However, Your address as per the courier was wrong.

Request you to kindly provide your correct address so that we can deliver the product as soon as possible.

Thanks & regards
Customer service executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir/ma'am

Greetings of the day

We are really apologize for the inconveniences.

Surely we will assist you for the same.

We request you to please allow 24 hours. We will send our representative at your place by tomorrow morning and we will try to fix it.

Thanks & regards
Customer service executive.

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