Subject: English Language Test - Sumit Kumar
From: Sumit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 Oct 2022 11:57:21 -0400

Foreign Language
Screening Test

Name

Sumit
Kumar    /  (110053) 7503424782
/ [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Subject - your order

Hi - recipient name

We notice that your order is incomplete.could you please us with your correct
address so we can ship the item to you. Our records show that this is your first
purchase.

Thanks

Sender name

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
(Name)

I am sorry to hear that the product you received was defective. We have ordered
a replacement and it should be shipped out to you within the next few days.

Please let us know if you have any question about the process.

We apologize for any inconveniences this may have caused to you. We want your
shopping experience with us to be positive one,and will do our best to make it
right for you.

Thanks, ( Sender name)